Safety

We do not screen, vet, verify or vouch for anyone on this platform. We do not run background checks. We do not confirm identity, qualifications, training, certifications, insurance or references. A profile on Care Royal is what that person wrote about themselves.

Anything shown as verified means only that a document was submitted and looked at for that specific badge. It is not a judgement about whether someone is safe, competent or honest, and it is never a recommendation.

We give you a way to find each other, message before you commit, keep a written record of what was agreed, and report someone. We remove accounts that break our terms, and we act on reports.

• Meet first, in a public place or on a video call, before anyone comes to the house.
• Ask for photo ID and check the name matches everything else you have been told.
• Take at least two references and actually telephone them. Ask what went wrong, not just what went well.
• Verify any licence, certification or registration directly with the issuing body — never from a photo of a document.
• Ask whether they carry their own insurance, and for proof from the insurer.
• Start with a short paid trial while you are present.
• Write down the hours, the rate, the duties and the notice period before the first shift.
• Trust your instinct. If something feels wrong, stop. You never owe anyone an explanation.

• Meet in public or on video before going to an address for the first time.
• Tell someone you trust where you are going, and when you expect to be back.
• Agree the rate, hours and duties in writing before you start.
• You are never obliged to stay somewhere that feels unsafe. Leave, then report it.
• Keep your own record of the hours you worked.

• Anyone who sends you a cheque for more than the agreed amount and asks you to return the difference. This is always fraud.
• Anyone who wants to move the conversation off the platform immediately, before you have agreed anything.
• Anyone asking for payment in gift cards, cryptocurrency or a wire transfer.
• Anyone who will not meet or take a video call before starting.
• Anyone asking for your bank login, your Social Security number or copies of your identity documents in order to be hired.
• An offer that is far above the going rate for very little work.

We can close an account. We cannot investigate a crime, enter a home or protect somebody in danger. These can.

• Immediate danger, or a crime in progress — call 911.
• An older or vulnerable adult is being harmed or neglected — your state Adult Protective Services.
• A child is being harmed or neglected — your state child protective services, or the Childhelp National Child Abuse Hotline on 1-800-422-4453.
• You have been defrauded — the Federal Trade Commission at reportfraud.ftc.gov.

Please also report the account to us so we can remove it and stop it reaching anyone else. Reporting to us is not a substitute for any of the above.